Privacy Policy
Effective date: 27 July 2026
Blooming Mind respects your privacy and is committed to handling personal information with care, confidentiality and transparency.
This Privacy Policy explains how Blooming Mind collects, uses, stores and shares personal information when you visit our website, contact us, book or receive services, participate in an assessment, purchase a Psychological Blueprint™ report, or otherwise interact with Blooming Mind.
1. About Blooming Mind
Blooming Mind is a founder-led Clinical Psychology, Psychotherapy and self-discovery practice based in Pune, Maharashtra, offering in-person services in Pune and private online sessions across India.
For privacy-related questions, requests or grievances, contact:
Privacy & Grievance Contact
Blooming Mind
Office No. 113-B, 1st Floor, Town Square
Above Dorabjee’s Super Market, Viman Nagar
Pune, Maharashtra 411014
Email: connect@bloomingmind.in
WhatsApp: +91 91756 71123
2. Scope of this policy
This Policy applies to personal information collected through:
- The Blooming Mind website
- Appointment and enquiry forms
- WhatsApp, telephone and email communications
- In-person and online sessions
- Psychological assessments and questionnaires
- The Blooming Mind Psychological Blueprint™
- Payment, report-generation and delivery systems
- Feedback, support and administrative communications
Information discussed during therapy or psychological services may also be subject to professional confidentiality obligations and applicable legal or ethical requirements.
3. Information we may collect
Depending on how you interact with Blooming Mind, we may collect:
Identity and contact information
- First and last name
- Email address
- Telephone or WhatsApp number
- Age or date of birth where relevant
- City, state or country
- Preferred communication method
Appointment and service information
- Appointment dates and times
- Selected service
- Online or in-person preference
- Payment and transaction details
- Attendance, cancellation and rescheduling information
- Administrative communication relating to services
Information you choose to share
You may voluntarily share information relating to:
- Emotional wellbeing
- Present-life concerns
- Relationships
- Personal goals
- Relevant health or psychological history
- Experiences you wish to discuss
- Expectations from therapy or self-discovery services
Please share only information that is necessary for the service or enquiry.
Assessment and Psychological Blueprint™ information
When you participate in an assessment or Psychological Blueprint™ journey, we may collect:
- Questionnaire responses
- Core scores and profile patterns
- Present-life context responses
- Assessment progress and completion information
- Generated interpretations and reports
- Consent and report-delivery preferences
- Submission identifiers and quality-control records
The Psychological Blueprint™ is designed for self-understanding and reflection. It is not a diagnostic assessment and must not be used as a substitute for clinical diagnosis, medical care or emergency support.
Technical and website information
Our website and service providers may collect limited technical information such as:
- Internet Protocol address
- Browser and device type
- Pages visited
- Date and time of access
- Referral source
- Cookie and analytics information
- Security and error logs
Payment information
Payments may be processed through third-party payment providers. Blooming Mind may receive transaction references, payment status and limited billing information but does not ordinarily store complete card or banking credentials.
4. How we collect information
We may collect personal information:
- Directly from you
- Through forms and assessments
- During telephone, WhatsApp or email communication
- During appointments or sessions
- Through payment and booking providers
- Through website analytics and security systems
- Through authorised service providers acting on our behalf
5. Why we use your information
We may process personal information to:
- Respond to enquiries
- Schedule and manage appointments
- Provide Clinical Psychology, Psychotherapy, healing and self-discovery services
- Administer assessments
- Generate and deliver Psychological Blueprint™ reports
- Communicate service-related information
- Provide customer support
- Process payments and maintain transaction records
- Maintain appropriate professional and administrative records
- Protect the safety, security and integrity of our systems
- Prevent misuse, fraud or unauthorised access
- Improve our website, services and client experience
- Comply with legal, regulatory or professional obligations
- Establish, exercise or defend legal claims
- Send updates or offers where you have separately agreed to receive them
We will not use personal information for an unrelated purpose without providing appropriate notice or obtaining consent where required.
6. Consent
Where processing is based on consent, Blooming Mind will seek consent through an appropriate notice, form, checkbox, written confirmation or other clear action.
Consent should be:
- Freely given
- Specific
- Informed
- Unambiguous
- Capable of being withdrawn
You may withdraw consent by contacting connect@bloomingmind.in.
Withdrawal will not affect processing already lawfully completed. In some circumstances, withdrawing consent may mean that Blooming Mind cannot continue a requested service.
Consent for marketing or promotional communication will be separate from consent required to provide a purchased or requested service.
7. WhatsApp communication
Blooming Mind uses WhatsApp for enquiries, service communication and, where agreed, report delivery.
When you communicate through WhatsApp:
- Your telephone number, profile information and message content may be processed through WhatsApp and its associated infrastructure.
- WhatsApp’s own privacy terms and security practices also apply.
- You should avoid sending highly sensitive or unnecessary information through WhatsApp.
- WhatsApp should not be used for emergency or crisis support.
Consent to receive an assessment report through WhatsApp does not automatically constitute consent to receive promotional communication.
8. Email communication
Email may be used for enquiries, appointment communication, report delivery, receipts, service notices and support.
Although reasonable security precautions are used, ordinary email cannot be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information by email.
9. Psychological Blueprint™ processing
The Psychological Blueprint™ may use structured digital systems to:
- Score assessment responses
- Identify profile patterns
- Generate personalised interpretive content
- Perform quality and safety checks
- Create a report
- Deliver the report to the participant
Deterministic scores and profile facts are derived from the participant’s responses. Interpretive content is intended for reflection and self-understanding and is subject to safeguards designed to avoid diagnosis or unsupported personal conclusions.
Authorised technology and cloud-service providers may process limited information on behalf of Blooming Mind for report generation, storage, security and delivery. Such providers are permitted to process information only for the agreed service purpose and subject to appropriate safeguards.
10. Sharing of personal information
Blooming Mind does not sell or rent personal information.
Information may be shared only where reasonably necessary with:
- Website, hosting and database providers
- Appointment and payment providers
- Email and WhatsApp communication providers
- Secure cloud and report-processing providers
- Technical-support and cybersecurity providers
- Professional advisers
- Government, regulatory, judicial or law-enforcement authorities where legally required
- Emergency or healthcare services where disclosure is reasonably necessary to address a serious and immediate safety concern
Service providers may receive only the information reasonably required to perform their functions.
11. Confidentiality and its limits
Information shared during therapy or psychological services is treated as confidential.
Confidentiality may be limited where:
- Disclosure is required by law or lawful authority
- There is a serious and immediate concern regarding safety
- Information relates to suspected abuse or harm where reporting is legally required
- Disclosure is necessary to establish, exercise or defend a legal claim
- You expressly authorise disclosure
- Professional consultation or supervision is undertaken using appropriate confidentiality safeguards
The specific limits of confidentiality may also be discussed during intake or informed consent.
12. Google Maps and external services
The website may contain embedded services such as Google Maps.
When you interact with an embedded map or external service, that provider may receive technical information such as your IP address, device information or interaction data under its own privacy terms.
Links to third-party websites are provided for convenience. Blooming Mind is not responsible for the privacy practices of independently operated websites.
13. Cookies and analytics
The website may use essential cookies and limited analytics or security technologies to:
- Operate website functions
- Remember preferences
- Understand website usage
- Protect forms and systems
- Detect errors or misuse
- Improve performance
Where legally required, non-essential cookies or similar technologies will be used only after appropriate consent.
14. International processing
Some technology, communication, cloud or infrastructure providers may process information outside India.
Where this occurs, Blooming Mind will take reasonable steps to use reputable providers, appropriate contractual protections and security safeguards, subject to applicable Indian law and any restrictions issued by the Government of India.
15. Data retention
Personal information is retained only for as long as reasonably necessary for:
- Providing the requested service
- Maintaining professional or administrative records
- Completing payments and accounting
- Responding to complaints or disputes
- Meeting legal, regulatory or professional obligations
- Protecting system security
- Establishing, exercising or defending legal claims
Different categories of information may have different retention periods.
When information is no longer reasonably required, it will be securely deleted, anonymised or archived where continued retention is legally necessary.
16. Security safeguards
Blooming Mind uses reasonable technical and organisational safeguards appropriate to the nature of the information, which may include:
- Restricted access
- Authentication and access controls
- Secure hosting and transmission
- Encryption where appropriate
- Backups
- Security logs and monitoring
- Confidentiality obligations
- Vendor controls
- Software and security updates
- Incident-response procedures
No electronic system can guarantee absolute security. Blooming Mind nevertheless takes reasonable steps to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure.
17. Data breaches
Where Blooming Mind becomes aware of a personal-data breach, it will investigate the incident, take reasonable containment and remedial measures, and provide notifications where required by applicable law.
18. Your rights
Subject to applicable law, you may request:
- Information about how your personal information is processed
- Access to relevant personal information
- Correction of inaccurate or incomplete information
- Updating of information
- Erasure of information that is no longer required
- Withdrawal of consent
- Details of parties with whom information has been shared where legally required
- Grievance redressal
- Nomination of another individual to exercise rights in circumstances permitted by law
Requests may be sent to:
Blooming Mind may ask for reasonable information to verify your identity before acting on a request.
Certain information may not be deleted where retention is necessary for legal, regulatory, professional, safety or dispute-resolution purposes.
19. Grievance redressal
Privacy concerns should first be raised with Blooming Mind using:
Email: connect@bloomingmind.in
WhatsApp: +91 91756 71123
Please include sufficient information to understand and respond to the concern, but do not send unnecessary sensitive information.
Blooming Mind will acknowledge and address privacy grievances within a reasonable period and, where applicable, within the period required by law.
Where a concern remains unresolved, you may have the right to approach the Data Protection Board of India or another competent authority once the applicable statutory mechanism is available.
20. Children and minors
The website and Psychological Blueprint™ are primarily intended for adults.
Blooming Mind will not knowingly process a child’s personal information for an assessment, report or digital service without appropriate consent and verification from a parent or lawful guardian where required.
Psychological or therapy services for minors may require separate parental or guardian consent, subject to professional judgement, confidentiality considerations and applicable law.
21. Marketing communication
Blooming Mind may send promotional or educational communication only where:
- You have requested it,
- You have provided appropriate consent, or
- Communication is otherwise legally permitted.
You may opt out using the method stated in the communication or by contacting connect@bloomingmind.in.
Service-related messages, payment confirmations, appointment information and report-delivery messages are not promotional communication.
22. Changes to this Privacy Policy
This Policy may be updated when Blooming Mind’s services, technology or legal obligations change.
The revised version will be published on this page with an updated effective date. Where a material change affects how existing personal information is used, additional notice or consent will be provided where required.
23. Contact
For questions, access requests, corrections, deletion requests, consent withdrawal or grievances:
Privacy & Grievance Contact
Blooming Mind
Office No. 113-B, 1st Floor, Town Square
Above Dorabjee’s Super Market, Viman Nagar
Pune, Maharashtra 411014
Email: connect@bloomingmind.in
WhatsApp: +91 91756 71123